Frequently Asked Questions

Frequently asked questions

Quick answers about accounts, shipping marks and route instructions.

Why do I need a shipping mark?

It connects your cartons to your Mandyce customer record and route.

Does the warehouse address change?

Yes. China → UK and China → Ghana use separate receiving instructions.

How is China sea cargo priced?

Staff show the sea-cargo price per kilo and the volumetric price. The applicable chargeable basis is confirmed on your invoice.

Can I request pickup or door-to-door service?

These options depend on the selected route and are confirmed in your quote or invoice.

How do I contact staff?

Use the WhatsApp button or email mandycelogisticsuk@gmail.com.

How do I create an account?

Use the Customer Account page. Your route selection generates your Mandyce shipping mark.